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Design of Self-service Technology for Passenger Shipping Transportation Service System in Indonesia

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References

2004Co-creation experiences: The next practice in value creation6,502 cited
2012Customer choice of self‐service technology: the roles of situational influences and past experience203 cited
2013Adopting self-service technology to do more with less162 cited
2007An empirical investigation of consumer control factors on intention to use selected self‐service technologies157 cited
2008The role of post‐training self‐efficacy in customers' use of self service technologies118 cited
2005Physical Activity and Use of Suburban Train Stations: An Exploratory Analysis23 cited
2013Self-service Technology for Hypermarket Checkout Stations10 cited

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2023Does the ferry sector need soft total quality management practices? Evidence from an Italian ferry company9 cited

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