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The Effect of Bad News and CEO Apology of Corporate on User Responses in Social Media
16 references·3 citing·31 second hop
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785 cited
  • 2008Camgirls: Celebrity and Community in the Age of Social Networks688 cited
  • Cited by

    • 2019“Silence” as a strategy during a corporate crisis – the case of Volkswagen’s “Dieselgate”31 cited
    • 2018Evolution of corporate reputation during an evolving controversy28 cited
    • 2018Crisis Communication on Twitter during a Global Crisis of Volkswagen - The Case of "Dieselgate"18 cited