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Customer satisfaction, loyalty, and repurchase: Meta-analytical review, and theoretical and empirical evidence of loyalty and repurchase differences.
16 references·2 citing·36 second hop
Customer satisfaction, loyalty, and repurchase: Meta-analytical review, and theoretical and empirical evidence of loyalty and repurchase differences. (2011)Customer satisfaction, loyalty, and repur…Principles and practice of structural equation modeling, 2nd ed. (2005)Principles and practice of st…Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Information Sys…The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…Efficacy of the Theory of Planned Behaviour: A meta‐analytic review (2001)Efficacy of the Theory of Pla…Structural equation modeling with AMOS: basic concepts, applications, and programming (2000)Structural equation modeling …Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of St…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…The theory of planned behavior (1991)The theory of planned behaviorPractical Research: Planning and Design (1990)Practical Research: Planning …From Intentions to Actions: A Theory of Planned Behavior (1985)From Intentions to Actions: A…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…The Effect of Price, Brand Image and Promotion on Easy Shopping Customer Repurchase Intention Mediated By Customer Satisfaction (2023)The Effect of Price, Brand Im…Evaluating Customer Satisfaction of Weather Index Insurance Service Quality Using Kano Model (2021)Evaluating Customer Satisfact…Self-efficacy: Toward a unifying theory of behavioral change. 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  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
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  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments

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6,398 cited
  • 2005Principles and practice of structural equation modeling, 2nd ed.6,095 cited
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    • 2021Evaluating Customer Satisfaction of Weather Index Insurance Service Quality Using Kano Model20 cited
    • 2023The Effect of Price, Brand Image and Promotion on Easy Shopping Customer Repurchase Intention Mediated By Customer Satisfaction9 cited