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Individual and situational factors affecting transfer of training in a call center environment.
16 references·1 citing·56 second hop
Individual and situational factors affecting transfer of training in a call center environment. (2006)Individual and situational factors affect…Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)Telephone Call Centers: Tutor…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Social Cognitive Theory and Individual Reactions to Computing Technology: A Longitudinal Study1 (1999)Social Cognitive Theory and I…Self-reports: How the questions shape the answers. (1999)Self-reports: How the questio…A META‐ANALYSIS OF THE RELATIONS AMONG TRAINING CRITERIA (1997)A META‐ANALYSIS OF THE RELATI…THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON PERCEPTIONS OF ORGANIZATIONAL PERFORMANCE. (1996)THE IMPACT OF HUMAN RESOURCE …A new look at psychological climate and its relationship to job involvement, effort, and performance. (1996)A new look at psychological c…Training and Development in Work Organizations (1992)Training and Development in W…PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)PSYCHOLOGICAL CONDITIONS OF P…TRANSFER OF TRAINING: A REVIEW AND DIRECTIONS FOR FUTURE RESEARCH (1988)TRANSFER OF TRAINING: A REVIE…Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of…Self-Efficacy: Implications for Organizational Behavior and Human Resource Management (1987)Self-Efficacy: Implications f…Trainees' Attributes and Attitudes: Neglected Influences on Training Effectiveness (1986)Trainees' Attributes and Atti…THE INFLUENCE OF TRAINEE ATTITUDES ON TRAINING EFFECTIVENESS: TEST OF A MODEL (1986)THE INFLUENCE OF TRAINEE ATTI…Michigan Organizational Assessment Questionnaire (1975)Michigan Organizational Asses…Work and motivation (1964)Work and motivationWork environment and training transfer: The moderating effects of motivation (2014)Work environment and training…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Time Flies When You’re Having Fun: Cognitive Absorption and Beliefs About Information Technology Usage1 (2000)Predicting e-services adoption: a perceived risk facets perspective (2003)User Acceptance of Information Technology: Toward A Unified View1 (2003)Handbook of Industrial and Organizational Psychology. 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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988Development and validation of brief measures of positive and negative affect: The PANAS scales.31,356 cited
  • 1990PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK.10,957 cited
  • 1964Work and motivation10,436 cited
  • 1988TRANSFER OF TRAINING: A REVIEW AND DIRECTIONS FOR FUTURE RESEARCH3,328 cited
  • 1996THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON PERCEPTIONS OF ORGANIZATIONAL PERFORMANCE.3,152 cited
  • 1999Self-reports: How the questions shape the answers.2,844 cited
  • 1999Social Cognitive Theory and Individual Reactions to Computing Technology: A Longitudinal Study12,517 cited
  • 1996A new look at psychological climate and its relationship to job involvement, effort, and performance.1,460 cited
  • 1987Self-Efficacy: Implications for Organizational Behavior and Human Resource Management1,437 cited
  • 2003Telephone Call Centers: Tutorial, Review, and Research Prospects1,360 cited
  • 1975Michigan Organizational Assessment Questionnaire1,248 cited
  • 1986Trainees' Attributes and Attitudes: Neglected Influences on Training Effectiveness1,211 cited
  • 1992Training and Development in Work Organizations1,022 cited

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  • 1986THE INFLUENCE OF TRAINEE ATTITUDES ON TRAINING EFFECTIVENESS: TEST OF A MODEL964 cited
  • 1997A META‐ANALYSIS OF THE RELATIONS AMONG TRAINING CRITERIA947 cited
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    • 2014Work environment and training transfer: The moderating effects of motivation3 cited