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Quality improvement strategies of highway bus service based on a fuzzy quality function deployment approach
16 references·8 citing·34 second hop
Quality improvement strategies of highway bus service based on a fuzzy quality function deployment approach (2015)Quality improvement strategies of highway…Quality attributes of public transport that attract car users: A research review (2012)Quality attributes of public …The quality of service desired by public transport users (2010)The quality of service desire…Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Behavioral intentions of publ…Transportation Research Part A: Policy and Practice (2009)Transportation Research Part …Public transit user satisfaction: Variability and policy implications (2008)Public transit user satisfact…Understanding attitudes towards public transport and private car: A qualitative study (2007)Understanding attitudes towar…Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)Service Quality Attributes Af…The evaluation of airline service quality by fuzzy MCDM (2002)The evaluation of airline ser…Using analytic network process and goal programming for interdependent information system project selection (2000)Using analytic network proces…Fuzzy Set Theory—and Its Applications (1996)Fuzzy Set Theory—and Its Appl…Service management and marketing: managing the moments of truth in service competition (1990)Service management and market…Quality Function Deployment : Integrating Customer Requirements into Product Design (1990)Quality Function Deployment :…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Surveys in Social Research (1987)Surveys in Social ResearchFuzzy sets (1965)Fuzzy setsHow to sustainably improve passenger satisfaction of high-speed rail in China? A text mining and product service system integrated approach (2025)How to sustainably improve pa…A new method for quality function deployment using double hierarchy hesitant fuzzy linguistic term sets and axiomatic design approach (2021)A new method for quality func…A maximum entropy optimization model for origin-destination trip matrix estimation with fuzzy entropic parameters (2021)A maximum entropy optimizatio…Using FQFD and FGRA to Enhance the Advertising Effectiveness of Cross-Regional E-Commerce Platforms (2020)Using FQFD and FGRA to Enhanc…Focusing on the big picture while observing the concerns of both managers and passengers in the post-covid era (2020)Focusing on the big picture w…A three-phase QFD-based framework for identifying key passenger needs to improve satisfaction with the seat of high-speed rail in China (2020)A three-phase QFD-based frame…Passenger Satisfaction Evaluation of Public Transportation in Istanbul by Using Fuzzy Quality Function Deployment Methodology (2018)Passenger Satisfaction Evalua…Uncertain Quality Function Deployment Using a Hybrid Group Decision Making Model (2016)Uncertain Quality Function De…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)The theory of planned behavior (1991)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)Travel and Subjective Well-Being: A Focus on Findings, Methods and Future Research Needs (2013)The happy commuter: A comparison of commuter satisfaction across modes (2014)The Discovery of Grounded Theory (2017)Fuzzy sets (1996)A fuzzy AHP and BSC approach for evaluating performance of IT department in the manufacturing industry in Taiwan (2006)Application of TOPSIS in evaluating initial training aircraft under a fuzzy environment (2006)Fuzzy Multicriteria Decision-Making: A Literature Review (2015)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Limits to community participation in the tourism development process in developing countries (2000)Design and use of questionnaires: a review of best practice applicable to surveys of health service staff and patients (2001)How to research (2010)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)Understanding Relationship Marketing Outcomes (2002)Data envelopment analysis: The evolution of the state of the art (1978?1995) (1996)Promoting Cycling for Transport: Research Needs and Challenges (2014)Virtual Work: Bridging Research Clusters (2018)Customer satisfaction, customer retention, and market share (1993)THE LAST PLANNER SYSTEM OF PRODUCTION CONTROL (2000)Quality function deployment: A literature review (2002)Family resemblances: Studies in the internal structure of categories (1975)Basic objects in natural categories (1976)Soft set theory—First results (1999)Soft set theory (2003)Belief rule-base inference methodology using the evidential reasoning Approach-RIMER (2006)A fuzzy soft set theoretic approach to decision making problems (2007)
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References

  • 1965Fuzzy sets67,827 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1987Surveys in Social Research2,269 cited
  • 1996Fuzzy Set Theory—and Its Applications2,199 cited
  • 2009Transportation Research Part A: Policy and Practice2,167 cited
  • 1990Service management and marketing: managing the moments of truth in service competition1,899 cited
  • 1990Quality Function Deployment : Integrating Customer Requirements into Product Design1,680 cited
  • 2007Understanding attitudes towards public transport and private car: A qualitative study1,200 cited
  • 2002The evaluation of airline service quality by fuzzy MCDM890 cited
  • 2010Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement867 cited
  • 2012Quality attributes of public transport that attract car users: A research review817 cited
  • 2010The quality of service desired by public transport users662 cited
  • 2007Service Quality Attributes Affecting Customer Satisfaction for Bus Transit608 cited
  • 2000Using analytic network process and goal programming for interdependent information system project selection

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587 cited
  • 2008Public transit user satisfaction: Variability and policy implications528 cited
  • Cited by

    • 2020Focusing on the big picture while observing the concerns of both managers and passengers in the post-covid era34 cited
    • 2018Passenger Satisfaction Evaluation of Public Transportation in Istanbul by Using Fuzzy Quality Function Deployment Methodology24 cited
    • 2021A maximum entropy optimization model for origin-destination trip matrix estimation with fuzzy entropic parameters20 cited
    • 2016Uncertain Quality Function Deployment Using a Hybrid Group Decision Making Model19 cited
    • 2021A new method for quality function deployment using double hierarchy hesitant fuzzy linguistic term sets and axiomatic design approach18 cited
    • 2020A three-phase QFD-based framework for identifying key passenger needs to improve satisfaction with the seat of high-speed rail in China12 cited
    • 2020Using FQFD and FGRA to Enhance the Advertising Effectiveness of Cross-Regional E-Commerce Platforms9 cited
    • 2025How to sustainably improve passenger satisfaction of high-speed rail in China? A text mining and product service system integrated approach5 cited