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Developing the Kano model by service quality robust design: an integrative approach
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Developing the Kano model by service quality robust design: an integrative approach (2015)Developing the Kano model by service qual…Selecting new products by the revised ideal ratio: a Kano model approach (2022)Selecting new products by the…ANALISIS JENIS LAYANAN PENDIDIKAN DAN NON PENDIDIKAN YANG PENTING BAGI PENINGKATAN KEPUASAN MAHASISWA (STUDI KASUS: FAKULTAS TEKNIK UNIVERSITAS DIPONEGORO) (2018)ANALISIS JENIS LAYANAN PENDID…Conceptual Model of Student Satisfaction in Higher Education (2007)The development of a conceptual model of student satisfaction with their experience in higher education (2008)Examining student satisfaction with higher education services (2010)Attractive Quality and Must-Be Quality (1984)Understanding customer needs through quantitative analysis of Kano's model (2010)Typology of Kano models: a critical review of literature and proposition of a revised model (2013)
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  • 2022Selecting new products by the revised ideal ratio: a Kano model approach7 cited
  • 2018ANALISIS JENIS LAYANAN PENDIDIKAN DAN NON PENDIDIKAN YANG PENTING BAGI PENINGKATAN KEPUASAN MAHASISWA (STUDI KASUS: FAKULTAS TEKNIK UNIVERSITAS DIPONEGORO)4 cited

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