Prioritizing and Ranking Critical Success Factors for ERP Adoption in SMEs

S. Vijayakumar Bharathi · Omkarprasad S. Vaidya · Shrikant Parikh

23 citations0/0 files storedAIMS International Journal of Management

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ERP Systems Implementation and Impact Multi-Criteria Decision Making Decision Support System Applications

Abstract

The Enterprise Resource Planning (ERP) Adoption by Small and Medium Enterprises (SMEs) has invoked immense interest in the research community.Though ERP is believed as a key technology enabler and an effective management tool for organizations, the SMEs are faced with cost, resource and time limitations to adopt ERP into their business.Hence it is important to identify certain critical success factors that could be referred by SMEs to gain confidence in adopting ERP.The existing literature was explored and thirty Critical Success Factors (CSFs were identified for SMEs.The ERP adoption journey involves five sequential decision stages/phases namely planning, acquisition, implementation, usage and percolation and extension.We propose a framework to prioritize and rank CSFs using analytical hierarchy process (AHP) one of the widely accepted multi-criteria decision making method (MCDM).

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1985The Analytic Hierarchy Process 2004Analytic hierarchy process: An overview of applications 2002Analytic hierarchy process (AHP)2000A framework for evaluating ERP projects 2003ERP plans and decision-support benefits 1996A decision model for interdependent information system project selection 2009ERP implementation at SMEs: analysis of five Canadian cases 1991Using the analytic hierarchy process and goal programming for information system project selection

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2015Perceived Organizational ERP Benefits for SMEs: Middle Eastern Perspective 2012A COMPARATIVE STUDY ON THE CONCEPTUAL AND CONTEXTUAL PERCEPTION ABOUT CSF FOR ERP ADOPTION IN THE SMES 2012A Conceptual Model for ERP Failure Prediction Using Fuzzy Petri-Nets for Small and Medium Enterprises 2014A Fuzzy Petri-Net Model for Predicting the Post-Implementation Risks of ERP in Small and Medium Enterprises 2019CRITICAL SUCCESS FACTORS IN THE IMPLEMENTATION OF INFORMATION SYSTEMS FROM THE PERCEPTION OF USERS: A PUBLIC SECTOR EXPERIENCE

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