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Electronic Banking in Malaysia: A Note on Evolution of Services and Consumer Reactions
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Electronic Banking in Malaysia: A Note on Evolution of Services and Consumer Reactions (2001)Electronic Banking in Malaysia: A Note on…A relationship between service quality and customer satisfaction in e-banking services- a study with reference to commercial banks in Chennai City (2022)A relationship between servic…The Impact of Electronic Banking on Customers ’ Satisfaction in Ethiopian Banking Industry (The Case of Customers of Dashen and Wogagen Banks in Gondar City) (2016)The Impact of Electronic Bank…The Impact of E-Banking on Customer Satisfaction: Evidence from Banking Sector of Pakistan (2016)The Impact of E-Banking on Cu…EFFECT OF MOBILE BANKING ON THE FINANCIAL PERFORMANCE OF BANKING INSTITUTIONS IN KENYA (2015)EFFECT OF MOBILE BANKING ON T…Satisficing data envelopment analysis: An application to SERVQUAL efficiency (2014)Satisficing data envelopment …Electronic Retail Payment Systems : User Acceptability and Payment Problems in Nigeria (2012)Electronic Retail Payment Sys…Consumer Criteria for the Selection of an Islamic Bank: Evidence from Pakistan (2012)Consumer Criteria for the Sel…Brand preference in Islamic banking (2011)Brand preference in Islamic b…Factor analysis approach of decision making in Indian e-banking: a value adding consumer's perspective (2010)Factor analysis approach of d…Comparative evaluation of critical factors in delivering service quality of banks (2010)Comparative evaluation of cri…The evolution of e-banking: a study of Indian and Kenyan technology awareness (2009)The evolution of e-banking: a…Corporate Customers’ Adoption of Internet Banking: Case of Klang Valley Business Firm in Malaysia (2009)Corporate Customers’ Adoption…Classifying Users and Non-Users of Internet Banking in Northern Malaysia (2006)Classifying Users and Non-Use…Adoption and Use of Internet Banking in the Sultanate of Oman: An Exploratory Study (2004)Adoption and Use of Internet …Service Quality Evaluation Of Internet Banking In Malaysia (2003)Service Quality Evaluation Of…GLOBAL e-READINESS - for WHAT? (2003)GLOBAL e-READINESS - for WHAT?A Service Quality Model and its Marketing Implications (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Bank Service Quality (BSQ) Index (2011)Comparison of SERVQUAL and SERVPERF metrics: an empirical study (2011)Determinants of service quality and its effect on customer satisfaction and loyalty: an empirical study of private banking sector (2020)Adoption of Internet banking by Australian consumers: an empirical investigation (1999)Provision of electronic banking in the UK and the Republic of Ireland (1999)Economic Commission for Africa (2009)Bankers' Perspectives on E-banking (2011)The impact of online identity theft on customers’ willingness to engage in e-banking transaction in Ghana: A technology threat avoidance theory (2020)Measuring the efficiency of decision making units (1978)Productivity measurement in radial DEA models with a single constant input (2015)On aggregate composite indicators (2016)Sustainable Service Quality Management by Logistics Service Providers: An Indian Perspective (2018)Banking behavior of Islamic bank customers: perspectives and implications (1998)Islamic banking: a study of customer satisfaction and preferences in Jordan (1999)Users' adoption of e‐banking services: the Malaysian perspective (2007)Calibrated fuzzy AHP for current bank account selection (2012)The determinants of the choice of Islamic banks in Tunisia (2016)A study of factors affecting word of mouth (WOM) towards Islamic banking (IB) in Jordan (2019)Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study (1983)Why do Malaysian customers patronise Islamic banks? (2007)Islamic banking: Interest-free or interest-based? 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(1999)Service Management and Marketing: A Customer Relationship Management Approach (2000)Impact of M-Banking Service Quality on Customer Satisfaction with the Role of Trust and Customer Value Co-Creation Intentions (2021)E-Banking: An Empirical Study on Customer Satisfaction (2022)Assessment of Service Quality and Trust of E-Public Transportation in Doha Qatar (2025)From Intentions to Actions: A Theory of Planned Behavior (1985)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Understanding Information Technology Usage: A Test of Competing Models (1995)E-banking in Jordan (2011)Assessment of Internet Banking Adoption: An Empirical Analysis (2013)Evaluating the service quality of solar product companies using SERVQUAL model (2018)
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  • 2010Comparative evaluation of critical factors in delivering service quality of banks144 cited
  • 2011Brand preference in Islamic banking96 cited
  • 2003GLOBAL e-READINESS - for WHAT?70 cited
  • 2004Adoption and Use of Internet Banking in the Sultanate of Oman: An Exploratory Study50 cited
  • 2016The Impact of E-Banking on Customer Satisfaction: Evidence from Banking Sector of Pakistan50 cited
  • 2012Consumer Criteria for the Selection of an Islamic Bank: Evidence from Pakistan49 cited
  • 2009The evolution of e-banking: a study of Indian and Kenyan technology awareness46 cited
  • 2014Satisficing data envelopment analysis: An application to SERVQUAL efficiency46 cited
  • 2006Classifying Users and Non-Users of Internet Banking in Northern Malaysia41 cited
  • 2016The Impact of Electronic Banking on Customers ’ Satisfaction in Ethiopian Banking Industry (The Case of Customers of Dashen and Wogagen Banks in Gondar City)38 cited
  • 2009Corporate Customers’ Adoption of Internet Banking: Case of Klang Valley Business Firm in Malaysia35 cited
  • 2003Service Quality Evaluation Of Internet Banking In Malaysia32 cited
  • 2022A relationship between service quality and customer satisfaction in e-banking services- a study with reference to commercial banks in Chennai City31 cited

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  • 2010Factor analysis approach of decision making in Indian e-banking: a value adding consumer's perspective30 cited
  • 2015EFFECT OF MOBILE BANKING ON THE FINANCIAL PERFORMANCE OF BANKING INSTITUTIONS IN KENYA27 cited
  • 2012Electronic Retail Payment Systems : User Acceptability and Payment Problems in Nigeria26 cited