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Cited by

• 2015Success Factors for Service Innovation: A Meta‐Analysis273 cited
• 2006Innovation in services in networks of organizations and in the distribution of services220 cited
• 2012Shaping, organizing, and rethinking service innovation: a multidimensional framework196 cited
• 2019Coworking environments and digital nomadism: balancing work and leisure whilst on the move184 cited
• 2008Innovation in services – how different from manufacturing?143 cited
• 2008Services and services innovation128 cited
• 2011Measuring innovation in a ‘low-tech’ service industry: the case of the Dutch hospitality industry125 cited
• 2009Innovation in the experience economy: a taxonomy of innovation organisations122 cited
• 2016The co-creation of multi-agent social innovations106 cited
• 2015Business incubation: innovative services in an entrepreneurship ecosystem104 cited
• 2004Foreign Direct Investment, Imports and Innovations in the Service Industry95 cited
• 2021Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry94 cited
• 2013Having a strategy for new service development – does it really matter?90 cited
• 2014Mapping public value processes