Articlegreen1996

Measuring and Improving the Quality of Public Services: A Hybrid Approach

32 citations0/0 files storedIllinois Digital Environment for Access to Learning and Scholarship (University of Illinois at Urbana-Champaign)

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Customer Service Quality and Loyalty Library Science and Administration Web and Library Services

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Made available in DSpace on 2008-05-22T20:16:57Z (GMT). No. of bitstreams: 1 librarytrendsv44i3c_opt.pdf: 615147 bytes, checksum: 966b8b80ad5a325c0b0b34942e6f4408 (MD5) Previous issue date: 1996

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2010Service quality of the University of the Punjab's libraries 2017Modelling web-based library service quality and user loyalty in the context of a developing country

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