SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Measuring and Improving the Quality of Public Services: A Hybrid Approach
0 references·4 citing·11 second hop
Measuring and Improving the Quality of Public Services: A Hybrid Approach (1996)Measuring and Improving the Quality of Pu…Modelling web-based library service quality and user loyalty in the context of a developing country (2017)Modelling web-based library s…Determining the Key Dimensions for Evaluating Service Quality and Satisfaction in Academic Libraries (2016)Determining the Key Dimension…Service quality of the University of the Punjab's libraries (2010)Service quality of the Univer…Individual differences in service quality assessment (2009)Individual differences in ser…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Refinement and reassessment of the SERVQUAL scale. (1991)Quest for quality (2019)A systematic review of library service quality studies: Models, dimensions, research populations and methods (2023)Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Changing the concept and measure of service quality in academic libraries (1996)Measuring Service Quality: A Reexamination and Extension (1992)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)How to increase the loyalty of public library users? A qualitative study (2019)Beyond Providing Information: An Analysis on the Perceived Service Quality, Satisfaction, and Loyalty of Public Library Customers (2020)
this work references cited by second hop

References

No references inside the corpus for this window.

Cited by

  • 2010Service quality of the University of the Punjab's libraries31 cited
  • 2017Modelling web-based library service quality and user loyalty in the context of a developing country24 cited
  • 2016Determining the Key Dimensions for Evaluating Service Quality and Satisfaction in Academic Libraries19 cited
  • 2009Individual differences in service quality assessment17 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work