Bringing Participatory Tools to a Different Level

Jyldyz T. Kasymova · Hindy Lauer Schachter

24 citations0/0 files storedPublic Performance & Management Review

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Public Policy and Administration Research E-Government and Public Services Public Administration in Developing Nations

Abstract

Engaging citizens in decision-making has become an important function of governments around the world. Local administrators facing budget constraints are interested in citizen feedback on a growing number of issues related to government performance. Based primarily on American evidence, the public administration literature notes that citizen-engagement tools have advantages and disadvantages. Some theorists suggest that combining participatory tools can maximize their effects. This article extends the analysis by a consideration of how local governments in Kyrgyzstan, a transitional democracy, implemented participatory tools. It finds that merging such tools as citizen report cards and budget hearings led to improved participation outcomes, including changes in government service delivery. The study has important implications for developing effective participatory techniques.

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References

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2021Citizens’ perception of government responsiveness: building an engaged citizenry 2014Analyzing Recent Citizen Participation Trends in Western New York: Comparing Citizen Engagement Promoted by Local Governments and Nonprofit Organizations 2018Measuring collaborative stakeholder influence and open budget actions 2024Micro-municipal administration: a review and network-based framework

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