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A comparative assessment of the performance of select higher education institutes in India
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A comparative assessment of the performance of select higher education institutes in India (2016)A comparative assessment of the performan…The development of HEdPERF: a new measuring instrument of service quality for the higher education sector (2005)The development of HEdPERF: a…A new management element for universities: satisfaction with the offered courses (2005)A new management element for …Funding, resource allocation, and performance in higher education systems (2003)Funding, resource allocation,…Multi‐models of quality in education (1997)Multi‐models of quality in ed…Linking student satisfaction and service quality perceptions: the case of university education (1997)Linking student satisfaction …A framework for the dimensions of quality in higher education (1996)A framework for the dimension…Managing service quality in higher education: the role of the student as primary consumer (1995)Managing service quality in h…The Limits of Competence: Knowledge, Higher Education and Society (1994)The Limits of Competence: Kno…A Customer Satisfaction Research Prospectus (1994)A Customer Satisfaction Resea…How College Affects Students: Findings and Insights From Twenty Years of Research. (1992)How College Affects Students:…How to make a decision: The analytic hierarchy process (1990)How to make a decision: The a…Axiomatic Foundation of the Analytic Hierarchy Process (1986)Axiomatic Foundation of the A…Organizational Effectiveness: A Comparison of Multiple Models (1984)Organizational Effectiveness:…EFFECTS OF ACADEMIC DEPARTMENTS ON STUDENTS' APPROACHES TO STUDYING (1981)EFFECTS OF ACADEMIC DEPARTMEN…The analytic hierarchy process : planning, priority setting, resource allocation (1980)The analytic hierarchy proces…Measuring the efficiency of decision making units (1978)Measuring the efficiency of d…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Measuring Service Quality: A Reexamination and Extension (1992)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Student perceptions of service quality in a UK university business and management faculty (2000)Key Factors Influencing Student Satisfaction Related to Recruitment and Retention (2001)The configuration of the university image and its relationship with the satisfaction of students (2002)The Measurement of Productive Efficiency (1957)Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis (1984)A Procedure for Ranking Efficient Units in Data Envelopment Analysis (1993)A slacks-based measure of efficiency in data envelopment analysis (2001)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring service quality in higher education: HEdPERF versus SERVPERF (2006)Evaluation of the factors that determine quality in higher education: an empirical study (2010)Does higher education service quality effect student satisfaction, image and loyalty? 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References

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  • 2003Funding, resource allocation, and performance in higher education systems

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347 cited
  • 2005A new management element for universities: satisfaction with the offered courses320 cited
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