ChapterA Customer Satisfaction Research ProspectusEugene W. Anderson1994A Customer Satisfaction Research ProspectusEugene W. Anderson, Claes Fornell1994-01-01chapterSage eBooks493 citationsclosedNo readable copy stored yet — this record is metadata only.Customer Service Quality and LoyaltyConsumer Behavior and Marketing InfluenceCustomer churn and segmentationAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 493 citations exist upstream.Cited by2000Service quality perspectives and satisfaction in private banking2008Understanding the relationships of quality, value, equity, satisfaction, and behavioral intentions among golf travelers2001Relative attitudes and commitment in customer loyalty models1999Impact of Participative Service Relationships on Quality, Satisfaction and Retention1998Marketing service relationships: the role of commitment2008An extended model of the antecedents and consequences of consumer satisfaction for hospitality services2005Removing the contextual lens: A multinational, multi-setting comparison of service evaluation models1996Customer satisfaction and price tolerance