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DEPLOYMENT OF CUSTOMER NEEDS IN THE QFD USING A MODIFIED KANO MODEL · Study

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ArticleDEPLOYMENT OF CUSTOMER NEEDS IN THE QFD USING A MODIFIED KANO MODEL

Gérson Tontini2003

Article2003

DEPLOYMENT OF CUSTOMER NEEDS IN THE QFD USING A MODIFIED KANO MODEL

Gérson Tontini

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Quality Function Deployment in Product Design Customer Service Quality and Loyalty Color perception and design

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2010Axiomatic design application for minimising the difficulties of QFD usage 2013A novel approach to prioritize customer requirements in QFD based on customer satisfaction function for customer-oriented product design 2011Attractive quality for requirement assessment during the front‐end of innovation 2021Quantification and integration of Kano’s model into QFD for customer-focused product design 2009New service development using GAP-based QFD: a mobile telecommunication case 2008A New Methodology Based on Kano Model for the Evaluation of a New Product Acceptability during the Front-End Phases 2010Robust customer satisfaction model using QFD 2007Revisão, análise e classificação da literatura sobre o QFD: tipos de pesquisa, dificuldades de uso e benefícios do método

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Year2003

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Published2003-01-01

Languageen

Citations41

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ShelfQuality Function Deployment in Product Design

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