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Retrospective: compatibility management: customer-to-customer relationships in service environments

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References

1989Compatibility Management: Customer‐to‐Customer Relationships in Service Environments429 cited
2010New directions for customer‐to‐customer interaction research236 cited
1991Compatibility Management: Roles in Service Performers111 cited

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2024Linking social servicescape and restoration in dining settings: the moderating role of substantive servicescape11 cited

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