Building a framework for service design research

Abstract

This paper outlines the evolution of Service Design from its origin within Interaction Design to its current \nstate of development, which is strongly affected by the growing complexity and collaborative nature of \nservice projects and social demands. The paper aims to provide a platform to ground the current state \nof the discipline, to offer a critique of what has been achieved to date, and to outline the main research \nquestions that could drive Service Design Research in the near future.

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