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Building a framework for service design research

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References

2007Acting with technology: Activity theory and interaction design1,646 cited
2006Developing new product service systems (PSS): methodologies and operational tools461 cited
1991Total design : Managing the design process in the service sector95 cited

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2009Service Design and Organisational Change. Bridging the gap between rigour and relevance50 cited
2014Service Design as an Approach to New Service Development: Reflections and Future Studies45 cited
2009Exploring Overlaps and Differences in Service Dominant Logic and Design Thinking25 cited
2019Service Ecosystem Design for Improving the Service Sustainability: A Case of Career Counselling Services in the Italian Higher Education Institution23 cited
2018A Human-Centred, Multidisciplinary, and Transformative Approach to Service Science: A Service Design Perspective22 cited
2019Service Design in HCI Research: The Extended Value Co-creation Model21 cited
2016Ways of Seeing the Design Material of Service20 cited
2018Service Open Innovation; Design Elements for the Food and Beverage Service Business19 cited
2012Designing for Resourcefulness in Service : Some Assumptions and Consequences14 cited
2014Experience Design in Digital Services13 cited
2010Designing new customer experiences: a study of socio-material practices in service design

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12 cited