A retail revolution

Abstract

The retail face of Australia is changing rapidly. The Australian economy has had strong economic growth compared to the rest of the world since the Global Financial Crisis (GFC) but maintains low interest rates due to the global economic turmoil. As a result household incomes are higher and consumer expectations are consequently also higher. There are more electronic devices in their hands and more electronic avenues for shopping purposes. Quality expectations for products, service and retail experiences are at a new high.

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