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Perceptions of fairness in financial services: an analysis of distribution channels
16 references·2 citing·41 second hop
Perceptions of fairness in financial services: an analysis of distribution channels (2016)Perceptions of fairness in financial serv…Scaling Procedures (2003)Scaling ProceduresEvolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…The Role of Justice in Organizations: A Meta-Analysis (2001)The Role of Justice in Organi…Justice at the millenium: A meta-analytic review of 25 years of organizational justice research. (2001)Justice at the millenium: A m…A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)A Model of Customer Satisfact…A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)A Model of Customer Satisfact…Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Customer Evaluations of Servi…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)From Marketing Mix to Relatio…EFFECTS OF PROCEDURAL AND DISTRIBUTIVE JUSTICE ON REACTIONS TO PAY RAISE DECISIONS. (1989)EFFECTS OF PROCEDURAL AND DIS…Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach (1989)Consumer Perceptions of Inter…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Interactional justice : communication criteria of fairness (1986)Interactional justice : commu…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…What Should Be Done with Equity Theory? New Approaches to the Study of Fairness in Social Relationships. (1976)What Should Be Done with Equi…Inequity In Social Exchange (1965)Inequity In Social ExchangeCustomers’ positive WOM toward m-banking: a standpoint of extended fairness theory and value-in-use (2023)Customers’ positive WOM towar…Modelling internet banking adoption in Fiji: A developing country perspective (2020)Modelling internet banking ad…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 1988On the Evaluation of Structural Equation Models26,445 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing23,031 cited
  • 2003Evolving to a New Dominant Logic for Marketing15,040 cited
  • 1965Inequity In Social Exchange10,965 cited
  • 2001Justice at the millenium: A meta-analytic review of 25 years of organizational justice research.6,183 cited
  • 2001The Role of Justice in Organizations: A Meta-Analysis3,585 cited
  • 1986Interactional justice : communication criteria of fairness2,766 cited
  • 1998Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing2,763 cited
  • 1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery2,753 cited
  • 1989EFFECTS OF PROCEDURAL AND DISTRIBUTIVE JUSTICE ON REACTIONS TO PAY RAISE DECISIONS.2,518 cited
  • 1994From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing2,360 cited
  • 2003Scaling Procedures2,147 cited
  • 1989Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach2,084 cited
  • 1976

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What Should Be Done with Equity Theory? New Approaches to the Study of Fairness in Social Relationships.
1,772 cited
  • 1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery1,465 cited
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    • 2020Modelling internet banking adoption in Fiji: A developing country perspective216 cited
    • 2023Customers’ positive WOM toward m-banking: a standpoint of extended fairness theory and value-in-use4 cited