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ClassroomQual: a scale for measuring the use-of-classrooms-for-teaching–learning service quality
16 references·0 citing·36 second hop
ClassroomQual: a scale for measuring the use-of-classrooms-for-teaching–learning service quality (2015)ClassroomQual: a scale for measuring the …The development of HEdPERF: a new measuring instrument of service quality for the higher education sector (2005)The development of HEdPERF: a…Authentic leadership development: Getting to the root of positive forms of leadership (2005)Authentic leadership developm…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Employee Behavior in a Service Environment: A Model and Test of Potential Differences between Men and Women (1998)Employee Behavior in a Servic…Development and validation of measures of social phobia scrutiny fear and social interaction anxiety11Editor’s note: This article was written before the development of some contemporary measures of social phobia, such as the Social Phobia and Anxiety Inventory (Turner et al., 1989). We have invited this article for publication because of the growing interest in the scales described therein. S.T. (1998)Development and validation of…Structural Equation Modeling: Concepts, Issues, and Applications. (1996)Structural Equation Modeling:…What Matters in College? Four Critical Years Revisited. (1994)What Matters in College? Four…DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)DEFINING QUALITY: ALTERNATIVE…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Structural Equations with Latent Variables. (1991)Structural Equations with Lat…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…LISREL 7 : user's reference guide (1989)LISREL 7 : user's reference g…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Students' evaluations of University teaching: Research findings, methodological issues, and directions for future research (1987)Students' evaluations of Univ…Asymptotically distribution‐free methods for the analysis of covariance structures (1984)Asymptotically distribution‐f…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Firm Resources and Sustained Competitive Advantage (1991)Self-Efficacy: The Exercise of Control (1999)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Ethical leadership: A review and future directions (2006)Authentic Leadership: Development and Validation of a Theory-Based Measure† (2007)Leadership: Current Theories, Research, and Future Directions (2008)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)Intraclass Reliability Estimates: Testing Structural Assumptions (1974)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)PLS-SEM: Indeed a Silver Bullet (2011)lavaan : An R Package for Structural Equation Modeling (2012)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Classrooms as Communities (1997)Does Active Learning Work? A Review of the Research (2004)RESEARCH AND PRACTICE OF STUDENT RETENTION: WHAT NEXT? (2006)Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study (2004)The Measurement of Work Engagement With a Short Questionnaire (2006)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.84,999 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1991Structural Equations with Latent Variables.17,471 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 1996Structural Equation Modeling: Concepts, Issues, and Applications.6,868 cited
  • 1989LISREL 7 : user's reference guide6,791 cited
  • 1994What Matters in College? Four Critical Years Revisited.5,745 cited
  • 2005Authentic leadership development: Getting to the root of positive forms of leadership5,690 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1998Development and validation of measures of social phobia scrutiny fear and social interaction anxiety11Editor’s note: This article was written before the development of some contemporary measures of social phobia, such as the Social Phobia and Anxiety Inventory (Turner et al., 1989). We have invited this article for publication because of the growing interest in the scales described therein. S.T.3,398 cited
  • 1984Asymptotically distribution‐free methods for the analysis of covariance structures1,771 cited
  • 1987Students' evaluations of University teaching: Research findings, methodological issues, and directions for future research

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1,362 cited
  • 1994DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS1,211 cited
  • 1998Employee Behavior in a Service Environment: A Model and Test of Potential Differences between Men and Women695 cited
  • 2005The development of HEdPERF: a new measuring instrument of service quality for the higher education sector629 cited
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