Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Public transport service-quality elements based on real-time operational tactics

16 references·6 citing·45 second hop

FromToDepth

this work references cited by second hop

References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
2007Understanding attitudes towards public transport and private car: A qualitative study1,200 cited
2005Getting Started with Conjoint Analysis: Strategies for Product Design and Pricing Research1,082 cited
2001The valuation of reliability for personal travel859 cited
2012Quality attributes of public transport that attract car users: A research review817 cited
1962Orthogonal Main-Effect Plans for Asymmetrical Factorial Experiments707 cited
2004Public transport values of time626 cited
2007Service Quality Attributes Affecting Customer Satisfaction for Bus Transit608 cited
2004Travel time use in the information age509 cited
2004The demand for public transport: a practical guide452 cited
2003Service quality––developing a service quality index in the provision of commercial bus contracts450 cited
2010A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view429 cited
2000Assessing Relationship Quality406 cited
2002A Review of Data-Driven Market Segmentation in Tourism405 cited
2014

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches

381 cited

2007Public Transit Planning and Operation: Theory, Modeling and Practice361 cited

Cited by

2020An integrated grey AHP-MOORA model for ameliorating public transport service quality77 cited
2019Mitigation of overcrowding in buses through bus planning15 cited
2019THE APPLICATION OF THE PROGRESSIVE DECISION-MAKING METHODS IN THE ELECTRONIC PAYMENT SYSTEM IN PUBLIC TRANSPORT9 cited
2021Consumers oriented investments in transit service quality improvements: The best bang for your buck7 cited
2020Frequency optimization-based approach for reducing crowding discomfort in Delhi bus system5 cited
2025Transport quality and user perception: Effect of bus station hedonic quality on student trip behavior4 cited