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The Impact of Utilizing Social Media as a Communication Platform during a Crisis within the Oil Industry
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The Impact of Utilizing Social Media as a Communication Platform during a Crisis within the Oil Industry (2016)The Impact of Utilizing Social Media as a…Negotiating crisis in the social media environment (2014)Negotiating crisis in the soc…Using Social Media in Times of Crisis (2013)Using Social Media in Times o…The Use of Social Media in Risk and Crisis Communication (2013)The Use of Social Media in Ri…Excellence in Public Relations and Communication Management (2013)Excellence in Public Relation…Intention to comply with crisis messages communicated via social media (2012)Intention to comply with cris…A Biography of the Pew Research Center’s Internet & American Life Project (2012)A Biography of the Pew Resear…The Gulf Coast oil spill: Extending the theory of image restoration discourse to the realm of social media and beyond petroleum (2011)The Gulf Coast oil spill: Ext…Social Media, Crisis Communication, and Emergency Management: Leveraging Web 2.0 Technologies (2011)Social Media, Crisis Communic…Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media (2011)Is the medium the message? Pe…Examining the Role of Social Media in Effective Crisis Management (2011)Examining the Role of Social …A Work‐In‐Process Literature Review: Incorporating Social Media in Risk and Crisis Communication (2011)A Work‐In‐Process Literature …The Blog-Mediated Crisis Communication Model: Recommendations for Responding to Influential External Blogs (2010)The Blog-Mediated Crisis Comm…Emergency knowledge management and social media technologies: A case study of the 2010 Haitian earthquake (2010)Emergency knowledge managemen…Role of social media in online travel information search (2009)Role of social media in onlin…If the Organizations Won't Give Us Information…: The Use of Multiple New Media for Crisis Technical Translation and Dialogue (2009)If the Organizations Won't Gi…Ongoing Crisis Communication: Planning, Managing, and Responding (1999)Ongoing Crisis Communication:…Empirical insights on organisational sustainability: exploring the influence of communities of practice and associated technologies (2025)Empirical insights on organis…Positive Determinism of Twitter Usage Development in Crisis Communication: Rescue and Relief Efforts after the 6 February 2023 Earthquake in Türkiye as a Case Study (2023)Positive Determinism of Twitt…Responsabilidad Social Corporativa y crisis sanitaria de la Covid-19: la comunicación de las empresas energéticas españolas en Twitter Corporate (2022)Responsabilidad Social Corpor…Access and Experiences of Arabic Native Speakers With Disabilities on Social Media During and After the World Pandemic (2022)Access and Experiences of Ara…Peran key opinion leader dalam strategi public relations pada komunikasi krisis perusahaan (2021)Peran key opinion leader dala…An analysis of user-generated crisis frames: Online public responses to a tourism crisis (2021)An analysis of user-generated…STRATEGI KOMUNIKASI HUMAS DALAM MENINGKATKAN PUBLIC TRUST DI PERGURUAN TINGGI (Studi Kasus di Universitas Nurul Jadid, Paiton, Probolinggo) (2020)STRATEGI KOMUNIKASI HUMAS DAL…Is It the Message or the Medium? Relational Management during Crisis through Blogs, Facebook and Corporate Websites (2018)Is It the Message or the Medi…Best Practices in Crisis Communication: An Expert Panel Process (2006)Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory (2007)Engaging stakeholders through social networking: How nonprofit organizations are using Facebook (2009)Communicating on Twitter during a disaster: An analysis of tweets during Typhoon Haiyan in the Philippines (2015)Fifteen years of social media in emergencies: A retrospective review and future directions for crisis Informatics (2017)An exploratory study of COVID-19 misinformation on Twitter (2021)Content Analysis: An Introduction to its Methodology. (1984)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)The impact of online reviews on hotel booking intentions and perception of trust (2011)Social Media in Tourism and Hospitality: A Literature Review (2013)Motivations for sharing tourism experiences through social media (2014)Content Analysis: An Introduction to Its Methodology (2019)Crisis in Organizations: Managing and Communicating in the Heat of Chaos (1992)Accounts, excuses, and apologies: a theory of image restoration strategies (1995)Image repair discourse and crisis communication (1997)A model of trust-repair discourse (2014)Beyond image repair: Suggestions for crisis communication theory development (2014)Branding Disaster: Reestablishing Trust through the Ideological Containment of Systemic Risk Anxieties (2014)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)How Social Media Is Changing Crisis Communication Strategies: Evidence from the Updated Literature (2016)Social Media in Disaster Communication (2017)The Role of CSR in Crises: Integration of Situational Crisis Communication Theory and the Persuasion Knowledge Model (2017)Advances in Consumer Research (2025)Communities of practice learning, meaning, and identity (1999)Transferring, Translating, and Transforming: An Integrative Framework for Managing Knowledge Across Boundaries (2004)Social Media in Disaster Risk Reduction and Crisis Management (2013)Social network analysis: Characteristics of online social networks after a disaster (2017)Detection and Resolution of Rumours in Social Media (2018)Reputation: Realizing Value from the Corporate Image (1996)Reputation: realizing value from the corporate image (1996)Helping Crisis Managers Protect Reputational Assets (2002)Crisis communication online: How medium, crisis type and emotions affected public reactions in the Fukushima Daiichi nuclear disaster (2012)How Audiences Seek Out Crisis Information: Exploring the Social-Mediated Crisis Communication Model (2012)Towards a research agenda for post-disaster and post-crisis recovery strategies for tourist destinations: a narrative review (2014)Emotion And Adaptation (1991)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Basics of Qualitative Research (3rd ed.): Techniques and Procedures for Developing Grounded Theory (2008)Social Media Use During Disasters (2015)The role of social media in local government crisis communications (2015)Seeking Formula for Misinformation Treatment in Public Health Crises: The Effects of Corrective Information Type and Source (2019)Building dialogic relationships through the world wide web (1998)Defining Strategic Communication (2007)An Integrated Approach to Communication Theory and Research (2014)Crisis and Emergency Risk Communication as an Integrative Model (2005)Crises and Crisis Management: Integration, Interpretation, and Research Development (2016)Birds of the Same Feather Tweet Together: Bayesian Ideal Point Estimation Using Twitter Data (2014)Gerontechnology acceptance by elderly Hong Kong Chinese: a senior technology acceptance model (STAM) (2014)Putting Education in “Educational” Apps (2015)
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References

  • 2009Role of social media in online travel information search3,288 cited
  • 1999Ongoing Crisis Communication: Planning, Managing, and Responding2,452 cited
  • 2013Excellence in Public Relations and Communication Management1,181 cited
  • 2010Emergency knowledge management and social media technologies: A case study of the 2010 Haitian earthquake874 cited
  • 2011Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media785 cited
  • 2011A Work‐In‐Process Literature Review: Incorporating Social Media in Risk and Crisis Communication677 cited
  • 2011Examining the Role of Social Media in Effective Crisis Management464 cited
  • 2012A Biography of the Pew Research Center’s Internet & American Life Project315 cited
  • 2010The Blog-Mediated Crisis Communication Model: Recommendations for Responding to Influential External Blogs243 cited
  • 2011The Gulf Coast oil spill: Extending the theory of image restoration discourse to the realm of social media and beyond petroleum160 cited
  • 2013The Use of Social Media in Risk and Crisis Communication149 cited
  • 2009If the Organizations Won't Give Us Information…: The Use of Multiple New Media for Crisis Technical Translation and Dialogue148 cited
  • 2012Intention to comply with crisis messages communicated via social media144 cited
  • 2013

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Using Social Media in Times of Crisis
115 cited
  • 2014Negotiating crisis in the social media environment105 cited
  • 2011Social Media, Crisis Communication, and Emergency Management: Leveraging Web 2.0 Technologies97 cited
  • Cited by

    • 2021An analysis of user-generated crisis frames: Online public responses to a tourism crisis34 cited
    • 2025Empirical insights on organisational sustainability: exploring the influence of communities of practice and associated technologies29 cited
    • 2023Positive Determinism of Twitter Usage Development in Crisis Communication: Rescue and Relief Efforts after the 6 February 2023 Earthquake in Türkiye as a Case Study27 cited
    • 2021Peran key opinion leader dalam strategi public relations pada komunikasi krisis perusahaan18 cited
    • 2020STRATEGI KOMUNIKASI HUMAS DALAM MENINGKATKAN PUBLIC TRUST DI PERGURUAN TINGGI (Studi Kasus di Universitas Nurul Jadid, Paiton, Probolinggo)17 cited
    • 2018Is It the Message or the Medium? Relational Management during Crisis through Blogs, Facebook and Corporate Websites15 cited
    • 2022Responsabilidad Social Corporativa y crisis sanitaria de la Covid-19: la comunicación de las empresas energéticas españolas en Twitter Corporate14 cited
    • 2022Access and Experiences of Arabic Native Speakers With Disabilities on Social Media During and After the World Pandemic4 cited