SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Service Quality in a Higher Education Context: Antecedents and Dimensions
16 references·1 citing·34 second hop
Service Quality in a Higher Education Context: Antecedents and Dimensions (2011)Service Quality in a Higher Education Con…The Content Analysis Guidebook (2017)The Content Analysis GuidebookInternet, Mail, and Mixed-Mode Surveys: The Tailored Design Method (2008)Internet, Mail, and Mixed-Mod…To Parcel or Not to Parcel: Exploring the Question, Weighing the Merits (2002)To Parcel or Not to Parcel: E…The Effects of Item Parceling on Goodness-of-Fit and Parameter Estimate Bias in Structural Equation Modeling (2002)The Effects of Item Parceling…A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study (2000)A comprehensive framework for…A Comparison of Approaches to Forming Composite Measures in Structural Equation Models (2000)A Comparison of Approaches to…Focus Groups as Qualitative Research (1997)Focus Groups as Qualitative R…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…Focus Groups: Theory and Practice (1990)Focus Groups: Theory and Prac…The Practice of Social Research (1989)The Practice of Social Resear…Focus Groups: A Practical Guide for Applied Research (1989)Focus Groups: A Practical Gui…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Practical Issues in Structural Modeling (1987)Practical Issues in Structura…Content Analysis: An Introduction to its Methodology. (1984)Content Analysis: An Introduc…Conceptualising consumers’ word-of-mouth behaviour intention: evidence from a university education services in Malaysia (2012)Conceptualising consumers’ wo…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Review of Psychometric theory (2nd ed.). (1979)Sample size in factor analysis. (1999)Using Self-Report Assessment Methods to Explore Facets of Mindfulness (2006)Construct Validity of the Five Facet Mindfulness Questionnaire in Meditating and Nonmeditating Samples (2008)Specification, evaluation, and interpretation of structural equation models (2011)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study (2003)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Scale Development Research (2006)Case Research in Marketing: Opportunities, Problems, and a Process (1985)Culture and Consumption: A Theoretical Account of the Structure and Movement of the Cultural Meaning of Consumer Goods (1986)Focus Groups: A Practical Guide for Applied Research (1989)The methodology of Focus Groups: the importance of interaction between research participants (1994)Focus Groups in Social Research (2001)The qualitative research interview (2006)Qualitative Content Analysis (2008)The qualitative content analysis process (2008)How to plan and perform a qualitative study using content analysis (2016)Selection Bias in Web Surveys (2010)Identifying careless responses in survey data. (2012)Developing questionnaires for educational research: AMEE Guide No. 87 (2014)Three Approaches to Qualitative Content Analysis (2005)Qualitative research: Methods in the social sciences (2006)Collecting and Interpreting Qualitative Materials (2012)Modes of Network Governance: Structure, Management, and Effectiveness (2007)Methods of data collection in qualitative research: interviews and focus groups (2008)The use of focus group discussion methodology: Insights from two decades of application in conservation (2018)Series: Practical guidance to qualitative research. Part 3: Sampling, data collection and analysis (2017)Qualitative content analysis in nursing research: concepts, procedures and measures to achieve trustworthiness (2003)
this work references cited by second hop

References

  • 1984Content Analysis: An Introduction to its Methodology.24,312 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1989Focus Groups: A Practical Guide for Applied Research15,489 cited
  • 1989The Practice of Social Research14,398 cited
  • 2017The Content Analysis Guidebook9,228 cited
  • 1997Focus Groups as Qualitative Research8,856 cited
  • 2002To Parcel or Not to Parcel: Exploring the Question, Weighing the Merits6,539 cited
  • 1987Practical Issues in Structural Modeling5,797 cited
  • 2008Internet, Mail, and Mixed-Mode Surveys: The Tailored Design Method5,336 cited
  • 1990Focus Groups: Theory and Practice3,958 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • 2000A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study1,407 cited
  • 2002

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

The Effects of Item Parceling on Goodness-of-Fit and Parameter Estimate Bias in Structural Equation Modeling
1,387 cited
  • 2000A Comparison of Approaches to Forming Composite Measures in Structural Equation Models1,155 cited
  • Cited by

    • 2012Conceptualising consumers’ word-of-mouth behaviour intention: evidence from a university education services in Malaysia31 cited