SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
10.5937/sjm9-4511 = Assessing customers' perceived service quality in private sector banks in India
16 references·1 citing·28 second hop
10.5937/sjm9-4511 = Assessing customers' perceived service quality in private sector banks in India (2014)10.5937/sjm9-4511 = Assessing customers' …Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Fundamentals of Social Research Methods: An African Perspective (2007)Fundamentals of Social Resear…Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)Service Quality, Profitabilit…Law, Finance, and Firm Growth (1998)Law, Finance, and Firm GrowthAn assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions (1994)An assessment of the relation…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Finance and Growth: Schumpeter Might Be Right (1993)Finance and Growth: Schumpete…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…Zero defections: quality comes to services. (1990)Zero defections: quality come…Practical Research: Planning and Design (1990)Practical Research: Planning …Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…Service quality and customer satisfaction: An empirical analysis of banking sector in Goa (2018)Service quality and customer …Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)On the mechanics of economic development (1988)A Contribution to the Empirics of Economic Growth (1992)Financial Dependence and Growth (1996)Does Social Capital Have an Economic Payoff? A Cross-Country Investigation (1997)How does foreign direct investment affect economic growth? (1998)The Theory of Economic Development (2003)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)Qualitative research: Methods in the social sciences (2006)Synthesizing information systems knowledge: A typology of literature reviews (2014)QUALITATIVE RESEARCH METHODOLOGY IN SOCIAL SCIENCES AND RELATED SUBJECTS (2018)E-S-QUAL (2004)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 1990Practical Research: Planning and Design9,312 cited
  • 1993Finance and Growth: Schumpeter Might Be Right8,651 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,044 cited
  • 1990Zero defections: quality comes to services.5,435 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,666 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction3,441 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,677 cited
  • 1998Law, Finance, and Firm Growth2,452 cited
  • 1992An empirical assessment of the SERVQUAL scale2,134 cited
  • 2007Fundamentals of Social Research Methods: An African Perspective2,002 cited
  • 1994An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,999 cited
  • 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn1,941 cited
  • Cited by

    • 2018Service quality and customer satisfaction: An empirical analysis of banking sector in Goa13 cited