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Customer-to-customer interactions on customer citizenship behavior · Study

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ArticleCustomer-to-customer interactions on customer citizenship behavior

Jin Ho Jung2016

Article2016

Customer-to-customer interactions on customer citizenship behavior

77 citations·0/0 files stored·Service Business

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Customer Service Quality and Loyalty Digital Marketing and Social Media Service and Product Innovation

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References

1988Structural equation modeling in practice: A review and recommended two-step approach.1985Stress, appraisal, and coping 2013Stress: Appraisal and Coping 2003Evolving to a New Dominant Logic for Marketing 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 2007Service-dominant logic: continuing the evolution 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees 2004Co-creation experiences: The next practice in value creation

Cited by

2020Examining the Influence of COVID 19 Pandemic in Changing Customers' Orientation towards E-Shopping 2020Digital customer service and customer-to-customer interactions: investigating the effect of online incivility on customer perceived service climate 2019Dysfunctional customer behavior: conceptualization and empirical validation 2018Willingness to reciprocate in virtual health communities: the role of social capital, gratitude and indebtedness 2018New perspectives on the role of customer satisfaction and commitment in promoting customer citizenship behaviours

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Details

Year2016

Typearticle

Published2016-02-01

VenueService Business

ISSN-L1862-8508

Languageen

Citations77

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/s11628-016-0304-7

openalex_workW2297588231

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