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CONSUMER PERCEPTIONS OF SERVICE QUALITY IN INTERNET-BASED ELECTRONIC COMMERCE · Study

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ArticleCONSUMER PERCEPTIONS OF SERVICE QUALITY IN INTERNET-BASED ELECTRONIC COMMERCE

Zhilin Yang2001

Article2001

CONSUMER PERCEPTIONS OF SERVICE QUALITY IN INTERNET-BASED ELECTRONIC COMMERCE

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Technology Adoption and User Behaviour

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2012E‐service quality model for Indian government portals: citizens' perspective 2016The effect of social media marketing on brand trust and brand loyalty for hotels 2010A proposed instrument dimensions for measuring e-government service quality 2019Chat now… Examining the variables influencing the use of online live chat 2013Investigating e-banking service quality in one of Egypt’s banks: a stakeholder analysis 2011Measuring Internet retail service quality using E-S-QUAL 2011The Effects of Service and Consumer Product Knowledge on Online Customer Loyalty 2009Measurement of E-service Quality: An Empirical Study in Online Travel Service

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Year2001

Typearticle

Published2001-01-01

Languageen

Citations102

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ShelfCustomer Service Quality and Loyalty

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openalex_workW2298128122

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