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CONSUMER PERCEPTIONS OF SERVICE QUALITY IN INTERNET-BASED ELECTRONIC COMMERCE
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CONSUMER PERCEPTIONS OF SERVICE QUALITY IN INTERNET-BASED ELECTRONIC COMMERCE (2001)CONSUMER PERCEPTIONS OF SERVICE QUALITY I…Chat now… Examining the variables influencing the use of online live chat (2019)Chat now… Examining the varia…The effect of social media marketing on brand trust and brand loyalty for hotels (2016)The effect of social media ma…Measuring E-Service Quality from the Customers' Perspective: An Empirical Study on Banking Services (2016)Measuring E-Service Quality f…Bangladeshi Mobile Banking Service Quality and Customer Satisfaction and Loyalty (2014)Bangladeshi Mobile Banking Se…Investigating e-banking service quality in one of Egypt’s banks: a stakeholder analysis (2013)Investigating e-banking servi…Impact of Mobile Banking on Service Delivery in the Nigerian Commercial Banks (2013)Impact of Mobile Banking on S…Effects of Website Environmental Cues on Consumers’ Response and Outcome Behaviors (2012)Effects of Website Environmen…E‐service quality model for Indian government portals: citizens' perspective (2012)E‐service quality model for I…The Effects of Service and Consumer Product Knowledge on Online Customer Loyalty (2011)The Effects of Service and Co…Measuring Internet retail service quality using E-S-QUAL (2011)Measuring Internet retail ser…Customers' Perspectives of Service Quality in Internet Banking (2011)Customers' Perspectives of Se…A proposed instrument dimensions for measuring e-government service quality (2010)A proposed instrument dimensi…Measurement of E-service Quality: An Empirical Study in Online Travel Service (2009)Measurement of E-service Qual…The Impact of Buying Environment Characteristics of Retail Websites (2007)The Impact of Buying Environm…Information components of apparel retail web sites: task relevance approach (2007)Information components of app…Quality of service parameters in cellular mobile communication (2006)Quality of service parameters…The Resurgence of Growth in the Late 1990s: Is Information Technology the Story? 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(2015)Cross-Side Network Effects, Brand Equity, and Consumer Loyalty: Evidence from Mobile Payment Market (2020)A Conceptual Approach to Understanding the Customer Experience in E-Commerce: An Empirical Study (2024)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality in Online Luxury Goods Retailing (2012)Linkages among E-Service Quality, Satisfaction, and Usage of E-Services within Higher Educational Environments (2017)Impact of E-Service Quality and Customer Value on Customer Satisfaction in LocalBrand (2018)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Examining the impact of e-government service process on user satisfaction (2018)Challenges common service centers (CSCs) face in delivering e-government services in rural India (2021)Measuring customer satisfaction in electronic commerce: the impact of e-service quality and user experience (2023)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)Measuring electronic service quality in India using E-S-QUAL (2017)Virtual brand community engagement practices: a refined typology and model (2017)Are the Generic Scales Enough to Measure Service Quality of Mobile Banking? A Comparative Analysis of Generic Service Quality Measurement Scales to Mobile Banking Context (2019)Case Study Research: Design and Methods (1984)Service quality in a mobile-banking-applications context: do users’ age and gender matter? (2018)Understanding service quality: insights from the literature (2018)A combined AHP–TOPSIS–DEMATEL approach for evaluating success factors of e-service quality: an experience from Indian banking industry (2020)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The Commitment-Trust Theory of Relationship Marketing (1994)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Hotel social media marketing: a study on message strategy and its effectiveness (2017)The impact of social media marketing activities on brand equity in the banking sector in Bangladesh: the mediating role of brand love and brand trust (2021)What Makes GO-JEK Go in Indonesia? 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(2003)Examining emotions linked to live chat services: The role of e-service quality and impact on word of mouth (2021)The influences of technological characteristics and user beliefs on customers' perceptions of live chat usage in mobile banking (2021)Optimizing Customer Repurchase Intention through Cognitive and Affective Experience: An Insight of Food Delivery Applications (2022)A Service Quality Model and its Marketing Implications (1984)Measuring Service Quality: A Reexamination and Extension (1992)Assessing the antecedents of customer loyalty on healthcare insurance products: Service quality; perceived value embedded model (2015)Exploring mobile banking service quality dimensions in Pakistan: a text mining approach (2023)Service quality in mobile banking (2025)
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  • 2012E‐service quality model for Indian government portals: citizens' perspective151 cited
  • 2016The effect of social media marketing on brand trust and brand loyalty for hotels150 cited
  • 2010A proposed instrument dimensions for measuring e-government service quality99 cited
  • 2019Chat now… Examining the variables influencing the use of online live chat86 cited
  • 2013Investigating e-banking service quality in one of Egypt’s banks: a stakeholder analysis78 cited
  • 2011Measuring Internet retail service quality using E-S-QUAL74 cited
  • 2011The Effects of Service and Consumer Product Knowledge on Online Customer Loyalty64 cited
  • 2009Measurement of E-service Quality: An Empirical Study in Online Travel Service64 cited
  • 2014Bangladeshi Mobile Banking Service Quality and Customer Satisfaction and Loyalty64 cited
  • 2013Impact of Mobile Banking on Service Delivery in the Nigerian Commercial Banks54 cited
  • 2007The Impact of Buying Environment Characteristics of Retail Websites46 cited
  • 2011Customers' Perspectives of Service Quality in Internet Banking39 cited
  • 2007Information components of apparel retail web sites: task relevance approach37 cited
  • 2006Quality of service parameters in cellular mobile communication

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34 cited
  • 2016Measuring E-Service Quality from the Customers' Perspective: An Empirical Study on Banking Services33 cited
  • 2012Effects of Website Environmental Cues on Consumers’ Response and Outcome Behaviors32 cited