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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS NASABAH BANK PENGGUNA E-BANKING DI SURABAYA
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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS NASABAH BANK PENGGUNA E-BANKING DI SURABAYA (2015)PENGARUH KUALITAS PELAYANAN TERHADAP KEPU…manajemen pelayanan prima (2013)manajemen pelayanan primaGeneric technology‐based service quality dimensions in banking (2011)Generic technology‐based serv…Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece (2010)Investigating the impact of s…An empirical study on the effect of e‐service quality on online customer satisfaction and loyalty (2010)An empirical study on the eff…Manajemen Jasa: Pendekatan Terpadu (2005)Manajemen Jasa: Pendekatan Te…A model of trust in online relationship banking (2003)A model of trust in online re…PENGARUH KUALITAS LAYANAN DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS PELANGGAN PADA BENGKEL PARNA JAYA MOTOR (2022)PENGARUH KUALITAS LAYANAN DAN…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty (2016)Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model (2018)Customer experiences in the age of artificial intelligence (2020)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The partial least squares approach for structural equation modeling. (1998)Whence Consumer Loyalty? (1999)User satisfaction with mobile websites: the impact of perceived usefulness (PU), perceived ease of use (PEOU) and trust (2014)Consumer attitudes towards online shopping (2015)An Index of Factorial Simplicity (1974)Measuring Service Quality: A Reexamination and Extension (1992)Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh (2011)Service quality, customer satisfaction and loyalty in automobile repair services sector (2015)The impact of inertia and user satisfaction on the continuance intentions to use mobile communication applications: A mobile service quality perspective (2018)The psychology of interpersonal relations. (1958)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)The Commitment-Trust Theory of Relationship Marketing (1994)Consumer acceptance of online banking: an extension of the technology acceptance model (2004)Consumers’ attitudes towards online and mobile banking in China (2005)The Drivers of Green Brand Equity: Green Brand Image, Green Satisfaction, and Green Trust (2009)Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan dalam Membentuk Loyalitas Pelanggan (2011)PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS MAHASISWA (Studi pada Mahasiswa Strata I Fakultas Ilmu Sosial dan Ilmu PolitikUniversitas Merdeka Malang) (2016)Kepuasan Pelanggan : Konsep, pengukuran, dan strategi (2019)PENGARUH TINGKAT PENGETAHUAN, KUALITAS LAYANAN, DAN TINGKAT LITERASI KEUANGAN SYARIAH TERHADAP PENGAMBILAN KEPUTUSAN MASYARAKAT MUSLIM MENGGUNAKAN PRODUK PERBANKAN SYARIAH DI DAERAH ISTIMEWA YOGYAKARTA (2019)PENERAPAN PRINSIP GOOD GOVERNANCE TERHADAP APARATUR DESA DALAM PELAYANAN PUBLIK DI DESA CIRO-CIROE KECAMATAN WATANG PULU KABUPATEN SIDENRENG RAPPANG (2020)Analysis of Mediation Effect Of Consumer Satisfaction On The Effect Of Service Quality, Price and Consumer Trust On Consumer Loyalty (2019)PENGARUH CITRA MEREK, KEPERCAYAAN, DAN KOMITMEN TERHADAP LOYALITAS PELANGGAN APLIKASI TRANSPORTASI ONLINE GOJEK DI KOTA MALANG (2020)THE EFFECT OF SERVICE QUALITY, PERCEIVED VALUE AND MEDIATING EFFECT OF BRAND IMAGE ON BRAND TRUST (2020)
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References

  • 2003A model of trust in online relationship banking696 cited
  • 2010Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece445 cited
  • 2011Generic technology‐based service quality dimensions in banking392 cited
  • 2010An empirical study on the effect of e‐service quality on online customer satisfaction and loyalty190 cited
  • 2005Manajemen Jasa: Pendekatan Terpadu114 cited
  • 2013manajemen pelayanan prima76 cited

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  • 2022PENGARUH KUALITAS LAYANAN DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS PELANGGAN PADA BENGKEL PARNA JAYA MOTOR14 cited

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