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ArticleCustomer experiences in the age of artificial intelligence

Nisreen Ameen2020

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Customer experiences in the age of artificial intelligence

Nisreen Ameen · Ali Tarhini · Alexander E. Reppel · Amitabh Anand

988 citations·0/0 files stored·Computers in Human Behavior

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AI in Service Interactions Customer Service Quality and Loyalty Technology Adoption and User Behaviour

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.2014A new criterion for assessing discriminant validity in variance-based structural equation modeling 1994The Commitment-Trust Theory of Relationship Marketing 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 2016Understanding Customer Experience Throughout the Customer Journey 2004Trust in Automation: Designing for Appropriate Reliance 2012Business Intelligence and Analytics: From Big Data to Big Impact

Cited by

2024AI-powered marketing: What, where, and how?2021The evolving role of artificial intelligence in marketing: A review and research agenda 2022Is digital transformation threatened? A systematic literature review of the factors influencing firms’ digital transformation and internationalization 2021SMEs and artificial intelligence (AI): Antecedents and consequences of AI-based B2B practices

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Details

Year2020

Typearticle

Published2020-09-02

VenueComputers in Human Behavior

ISSN-L0747-5632

Languageen

Citations988

Files0 public / 0

ShelfAI in Service Interactions

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doi10.1016/j.chb.2020.106548

openalex_workW3082622239

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