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Customer experiences in the age of artificial intelligence
16 references·4 citing·39 second hop
Customer experiences in the age of artificial intelligence (2020)Customer experiences in the age of artifi…How artificial intelligence will change the future of marketing (2019)How artificial intelligence w…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…A Primer on Partial Least Squares Structural Equation Modeling (2013)A Primer on Partial Least Squ…Business Intelligence and Analytics: From Big Data to Big Impact (2012)Business Intelligence and Ana…Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement Behavior:…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Specifying Formative Constructs in Information Systems Research (2007)Specifying Formative Construc…Trust in Automation: Designing for Appropriate Reliance (2004)Trust in Automation: Designin…eTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations (1992)Relationships between Provide…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…AI-powered marketing: What, where, and how? (2024)AI-powered marketing: What, w…Is digital transformation threatened? A systematic literature review of the factors influencing firms’ digital transformation and internationalization (2022)Is digital transformation thr…The evolving role of artificial intelligence in marketing: A review and research agenda (2021)The evolving role of artifici…SMEs and artificial intelligence (AI): Antecedents and consequences of AI-based B2B practices (2021)SMEs and artificial intellige…A Theory of Cognitive Dissonance (1957)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Economic Action and Social Structure: The Problem of Embeddedness (1985)Social Structure and Competition in Interfirm Networks: The Paradox of Embeddedness (1997)Trust and TAM in Online Shopping: An Integrated Model1 (2003)A Theory of the Allocation of Time (1965)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Advances in Consumer Research (2025)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Information Technology: Toward A Unified View1 (2003)Using PLS path modeling in new technology research: updated guidelines (2016)When to use and how to report the results of PLS-SEM (2018)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.84,999 cited
  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling43,453 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing23,031 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence19,034 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey6,834 cited
  • 2004Trust in Automation: Designing for Appropriate Reliance6,548 cited
  • 2012Business Intelligence and Analytics: From Big Data to Big Impact6,241 cited
  • 1992Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations4,584 cited
  • 2010Customer Engagement Behavior: Theoretical Foundations and Research Directions3,640 cited
  • 2019How artificial intelligence will change the future of marketing3,472 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,328 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,274 cited
  • 2013A Primer on Partial Least Squares Structural Equation Modeling

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3,251 cited
  • 2007Specifying Formative Constructs in Information Systems Research3,046 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,340 cited
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    • 2021SMEs and artificial intelligence (AI): Antecedents and consequences of AI-based B2B practices267 cited