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Cited by

• 2015On-time performance, passenger expectations and satisfaction in the Chinese airline industry66 cited
• 2015Intangible resources of competitive advantage: Analysis of 49 Asian airlines across three business models65 cited
• 2019Variations in airline passenger expectation of service quality across the globe65 cited
• 2016The influence of tourists' expectations on purchase intention: Linking marketing strategy for low-cost airlines62 cited
• 2018Comparative efficiency analysis of major international airlines using Data Envelopment Analysis: Exploring effects of alliance membership and other operational efficiency determinants61 cited
• 2016Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety60 cited
• 2017Predicting car drivers’ intention to use low cost airlines for intercity travel in Libya55 cited
• 2022A three-level framework to evaluate airline service quality based on interval valued neutrosophic AHP considering the new dimensions51 cited
• 2021Predicting airline passengers’ loyalty using artificial neural network theory48 cited
• 2015The strategic capability of Asian network airlines to compete with low-cost carriers47 cited
• 2022Airline brand awareness and perceived quality effect on the attitudes towards frequent-flyer programs and airline brand choice - Moderating effect of frequent-flyer programs42 cited
• 2018Is having a positive image of public transit associated with travel satisfaction and continued transit usage? An exploratory study of bus transit