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The impact of affective and cognitive antecedents on negative word-of-mouth intentions
16 references·1 citing·47 second hop
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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988Development and validation of brief measures of positive and negative affect: The PANAS scales.32,408 cited
  • 1988Development and validation of brief measures of positive and negative affect: The PANAS scales.31,356 cited
  • 2025Advances in Consumer Research13,264 cited
  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
  • 1998Trust And Distrust: New Relationships and Realities3,092 cited
  • 1998Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing2,718 cited
  • 1991Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective2,135 cited
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  • 1983Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study1,808 cited
  • 2004The Price is Unfair! A Conceptual Framework of Price Fairness Perceptions1,473 cited
  • 2000Word-of-Mouth Processes within a Services Purchase Decision Context1,335 cited
  • 2002A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts

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1,201 cited
  • 2008Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators1,081 cited
  • 2008A multi-stage model of word-of-mouth influence through viral marketing898 cited
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    • 2017Influence of social capital on customer’s relationship satisfaction in the Pakistani banking industry27 cited