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Cited by

• 2007Do You Read Me? Perspective Making and Perspective Taking in Chat Communities38 cited
• 2005Assessing the Impact of Reference Services Provided to Undergraduate Students31 cited
• 2001Applying an Information Problem-solving Model to Academic Reference Work: Findings and Implications20 cited
• 2011“Are We Getting Warmer?”18 cited
• 2012e-Learning, e-Books and Virtual Reference Service: The Nexus Between the Library and Education11 cited
• 2004The Reference Interview as Partnership: An Examination of Librarian, Library User, and Social Interaction11 cited
• 2015Authenticity and Learning: Implications for Reference Librarianship and Information Literacy Instruction9 cited
• 1992The Application of Counselling Concepts to Interviewing in Reference Services6 cited
• 1996Reference transaction and the nature of the process for general reference assistance5 cited
• 1983Research in Library Reference/Information Service.5 cited
• 1978Teaching Library Science Students to Do Bibliographical Searches of Automated Data Bases.4 cited
• 2008Serving sexual assault survivors in the academic library: Using the tools of crisis intervention and empowerment counseling in the reference interview3 cited
• 2011A New Service Model for the Reference Desk: The Student Research Center3 cited