Profile of employee transportation coordinators

Abstract

Employee Transportation Coordinators (ETCs) represent a new level of governance mandated by government regulation and maintained by public and private corporations and businesses. They represent the shared burden that employment sites are being asked to support to improve air quality and reduce traffic congestion by reducing the average passenger occupancy (APO) to the target level at the site. The success of a site's meeting its target APO depends on ETCs' interpersonal skills within the site and their ability to recognize the opportunities and barriers around them. The results of the survey indicate the difficulty that firms have in meeting their mandatory APO target. While it is still early in the program, only 44% of the sampled ETCs and an estimated 9% of the population believe that their sites will meet their targets within the appropriate time frame. More ETCs than their supervisors feel complying with the employee trip reduction program as an essential task to clean air and reduced congestion. More than half of the supervisors are perceived by ETCs as supporting only the paperwork requirements in the process of compliance and implementation. As for attitudes toward performing necessary tasks within the site, ETCs rate each task uniformly more important than their supervisors. ETCs have negative attitudes toward proposing parking charges and rideshare benefit strategies to meet the targets. Furthermore, ETCs believe that proposing tough policies will harm their careers. Without strengthening the ETCs' position with respect to top management and their supervisors, attainment of the commuting mandates will occur in few cases; whereas stress and high job turnover will epitomize the ETCs' position.

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