No open-access location is known for this record yet.
No open-access location is known for this record yet.
AbstnctInformation Technologv hat redefined the paramevrs of doing the business in almost all industries. The use of orib* mode of selling products and services has opened doors of or* opportunities for companies on one hand and on other hand nan) obstacles and challenges are also coming in the way of effective and successful use of these new tools. Ranking industry is one of the most growing service sectors to shift their major components of services online to their customer. This stud) aims to examine the service quality of hanking websites offering services using E-S-Qual and E-KecS-Qual models in two markets - China and Kingdom of Saudi Arabia (KSA). The outcomes of this study will help in understanding the perception of the online scrvicc quality in two countries and also the variation in the culture. Questionnaire was used as a tool of data collection to collect the data from 107 customers in KSA and 115 customers in China, who were using the online banking facilities on regular basis. The constructs were measured using established E-S-Qual and E-RescS-Qual scales for service quality, after essential minor modification. Fulfillment and privacy appears to pla> a very- critical role in percevied value for Chinese online customers while it is not very important for KSA customers. Similarly, efficiency and responsiveness were more important for KSA customers compared to their counterparts. In addition to this the outcome of the results advocated that scales of E-S-Qual and E-RcscS-Qual can be successfully implemented in the online banking sector. The finding of this study can provide a solid >ase to replicate the same or related studies in the respective -egions.
Loading…
Stored only when both papers are in the corpus — 23 citations exist upstream.
Papers that cite the same references — the relational fallback while embeddings are still backfilling.
Imported from OpenAlex (CC0) — nothing here is generated.