Follow-up client satisfaction in a supported education program.

Carol Thiessen Mowbray · Deborah I. Bybee · Mary Elizabeth Collins

38 citations0/0 files storedPsychiatric Rehabilitation Journal

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Disability Education and Employment Psychiatric care and mental health services Mental Health and Patient Involvement

Abstract

Satisfaction data have recently returned to popularity, as an outcome measure in managed behavioral healthcare systems. However, there are few examples of management uses of such data. We collected data 12 months after participants had completed a supported education program, concerning their retrospective satisfaction and the barriers, needs, and personal difficulties currently experienced in their attempts to pursue post-secondary education or training. Data on follow-up supportive contacts were also obtained. Results supported participants' continuing satisfaction, and identified particular information items which were endorsed as most helpful. However, the data indicated that personal difficulties presented obstacles to many and that a majority of participants had current needs for financial aid, tutoring, job placements, support groups, and transportation. Following completion of the supported education program, many participants had continuing contacts in support of their educational plans. The amount of contact was generally low, however. In the future, supported education programs need to build in mechanisms to ensure students receive ongoing support for education, since this support was found to positively and significantly affect individuals' enrolling in college or training.

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References

1995Social consequences of psychiatric disorders, I: Educational attainment 1983The Chronically Mentally Ill: Assessing Community Support Programs.1991A Supported Education Program for Young Adults With Long-Term Mental Illness 1993The Community Scholar Program: An outcome study of supported education for students with severe mental illness.1999Supported education for individuals with psychiatric disabilities: Long-term outcomes from an experimental study 1998Effectiveness of Supported Education for Individuals with Psychiatric Disabilities: Results from an Experimental Study

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2017A systematic review of barriers and supports to the participation of students with mental health difficulties in higher education 2008Students with Psychiatric Disabilities on Campus: Examining Predictors of Enrollment with Disability Support Services.2014Experiences of College Students with Psychological Disabilities: The Impact of Perceptions of Faculty Characteristics on Academic Achievement.2007Evaluation of a Combined Supported Computer Education and Employment Training Program for Persons with Psychiatric Disabilities.2013College Success of Students with Psychiatric Disabilities: Barriers of Access and Distraction.

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