Impact of Total Quality Management Practice on Small and Medium Scale Enterprises in Nigeria. (A Case Study of Small Business Owners in Lagos).

Abstract

The paper takes a look at the impact of total Quality Management Practice on Small and Medium Scale Enterprises in Lagos State: a case study of Small business owners in Lagos.However, the paper makes use of primary data of questionnaire analysis and the objectives of the paper is to examine the impact of total quality management practices on Small and Medium Enterprises in Nigeria and to identify the challenges encountered by the SME in adopting successful quality management programmes within their organization.Moreover, two hypotheses were tested using the spearman's rank correlation coefficient and the result revealed that total quality management practices have a significant effect on Small and Medium Enterprises in Nigeria and challenges encountered by the SME has lead to successful total quality management programmes within their organizations.The paper concludes that Quality management is focused not only on product/service quality, but also the means to achieve it Quality management, therefore uses quality assurance and control of processes as well as products to achieve more consistent quality.Finally, the paper then recommends that Good quality management programmes should be in place in the organization to enable all the staffs to learn and undergo the process of quality management in their organization.

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