References

No references inside the corpus for this window.

Cited by

• 2000A Virtual Understanding: The Reference Interview and Question Negotiation in the Digital Age.40 cited
• 2020Library consultations and a global pandemic: An analysis of consultation difficulty during COVID-19 across multiple factors39 cited
• 2003Using virtual reference transcripts for staff training23 cited
• 2015Reflections on Archival User Studies22 cited
• 2008Volunteers in Libraries18 cited
• 1997Archival Reference14 cited
• 1998Access in the digital information age and the archival mission: The United States14 cited
• 2002Education for Digital Reference Services8 cited
• 2007Effectiveness of Asynchronous Reference Services for Distance Learning Students Within Florida's Community College System7 cited
• 2004Guidelines for e-reference library services for distance learners and other remote users.6 cited
• 2011EXPLORING THE RELATIONSHIP BETWEEN ARCHIVAL APPRAISAL PRACTICE AND USER STUDIES: U.S. STATE ARCHIVES AND RECORDS MANAGEMENT PROGRAMS5 cited
• 2012Genres and genre repertoires of user and use information sources in U.S. state archival and records management appraisal practice5 cited
• 2002The source-seeking cognitive processes and behavior of the in-person archival researcher5 cited
• 2009