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Cited by

• 2005Diagnosing the zone of tolerance for hotel services108 cited
• 2012Enhancing service quality improvement strategies of fine-dining restaurants: New insights from integrating a two-phase decision-making model of IPGA and DEMATEL analysis104 cited
• 2015Adoption of e-government services100 cited
• 2004Importance‐performance analysis for improving quality of campus food service88 cited
• 2021The Structural Relationship among Perceived Service Quality, Perceived Value, and Customer Satisfaction-Focused on Starbucks Reserve Coffee Shops in Shanghai, China72 cited
• 2021The Impact of Restaurant Innovativeness on Consumer Loyalty: The Mediating Role of Perceived Quality66 cited
• 2016Ensuring restaurant quality and guests’ loyalty: an integrative model based on marketing (7P) approach60 cited
• 2018An evaluation instrument and strategy implications of service attributes in LOHAS restaurants60 cited
• 2021Understanding vegetarian customers: the effects of restaurant attributes on customer satisfaction and behavioral intentions56 cited
• 2021Impact of Service Quality of Low-Cost Carriers on Airline Image and Consumers’ Satisfaction and Loyalty during the COVID-19 Outbreak55 cited
• 2015Applying mixed methods to identify what drives quick service restaurant's customer satisfaction at the unit-level52 cited
• 2019A holistic view of the service experience at coffee franchises: A cross-cultural study50 cited