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HSCL LibQUAL+ 2004
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HSCL LibQUAL+ 2004 (2006)HSCL LibQUAL+ 2004Scaling Users' Perceptions of Library Service Quality Using Item Response Theory: A LibQUAL+ TM Study (2005)Scaling Users' Perceptions of…The LibQUAL+(™) Challenge (2004)The LibQUAL+(™) ChallengeLibQUAL+(™) Meets Strategic Planning at the University of Florida (2004)LibQUAL+(™) Meets Strategic P…Exploring Outcomes Assessment (2004)Exploring Outcomes AssessmentAn Academic Medical Library Using LibQUAL+(™) (2004)An Academic Medical Library U…The Search for New Measures: The ARL LibQUAL+Project--A Preliminary Report (2001)The Search for New Measures: …LibQUAL+: Service Quality Assessment in Research Libraries (2001)LibQUAL+: Service Quality Ass…LibQUAL+™ and the small academic library (2002)Evaluación de la calidad del servicio de una biblioteca universitaria: La experiencia del LibQUAL+ en cinco facultades de la Universidad Nacional Mayor de San Marcos (2008)Service Quality Assessment in University Libraries of Pakistan/L’évaluation de la qualité de service dans les bibliothèques universitaires du Pakistan (2013)Assessment of Service Quality of Libraries in Higher Educations: A Review (2021)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Statistical methods in psychology journals: Guidelines and explanations. (1999)Score Reliability in Webor Internet-Based Surveys: Unnumbered Graphic Rating Scales versus Likert-Type Scales (2001)Stability of the Reliability of LibQUAL+™ Scores: A Reliability Generalization Meta-Analysis Study (2002)An epistemological critique of gap theory based library assessment: the case of SERVQUAL (2008)Advances in Social Science Methodology (1994)Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study. (2001)Exploratory and confirmatory factor analysis: Understanding concepts and applications. (2004)Perceived service quality, perceived value and recommendation (2008)Evaluating web site service quality in public transport: Evidence from Taiwan High Speed Rail (2011)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Delivering quality service: balancing customer perceptions and expectations (1990)Refinement and reassessment of the SERVQUAL scale. (1991)Complaining behavior of public library users in South Korea (2003)Determining factors of academic library Web site usage (2007)Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era (2022)LibQUAL+™ in a consortium: KLN's challenges and considerations (2008)Do Pakistani Users Differ on Library Service Quality (2012)Service quality in academic libraries: An analysis of LibQUAL+(TM) scores and institutional characteristics (2008)A meta-analysis of service quality of Iranian university libraries based on the LibQUAL model (2018)Understanding Library Users via Surveys and Other Methods—Best Practices for Evidence-Based Library Development (2020)Measuring the quality of service: a case of Chancellor College Library, University of Malawi (2009)
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References

  • 2001LibQUAL+: Service Quality Assessment in Research Libraries67 cited
  • 2001The Search for New Measures: The ARL LibQUAL+Project--A Preliminary Report54 cited
  • 2005Scaling Users' Perceptions of Library Service Quality Using Item Response Theory: A LibQUAL+ TM Study35 cited
  • 2004LibQUAL+(™) Meets Strategic Planning at the University of Florida20 cited
  • 2004The LibQUAL+(™) Challenge14 cited
  • 2004Exploring Outcomes Assessment10 cited
  • 2004An Academic Medical Library Using LibQUAL+(™)10 cited

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