Competencies in Foodservice Information Technology Expected by the Foodservice Industry of Graduates of Hospitality Bachelor's Degree Programs in the United States

Abstract

Information technology (IT) is an integral part of the foodservice industry today. As a result, computer skills and a fundamental understanding of information technology are now basic requirements for foodservice professionals. This research investigates what competencies in foodservice information technology are expected by restaurateurs of graduates from four-year hospitality schools in the United States. The study used a modified Delphi technique to assess the opinions of a select group of foodservice operations managers. Information systems considered most important by respondents were those concerned with labor cost, point-of-sale, purchasing, cost of goods sold, and accounting/profitability. Additional research on the subject of IT and development of IT coursework for inclusion in ACPHA's accredited curriculum is recommended.

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