Article1998

Customer Satisfaction and Future Financial Performance Discussion of are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction

74 citations0/0 files storedJournal of Accounting Research

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Accounting and Organizational Management Customer Service Quality and Loyalty Intellectual Capital and Performance Analysis

Abstract

Richard A. Lambert, Customer Satisfaction and Future Financial Performance Discussion of are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction, Journal of Accounting Research, Vol. 36, Studies on Enhancing the Financial Reporting Model (1998), pp. 37-46

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1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden

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