Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Customer Satisfaction and Future Financial Performance Discussion of are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction

1 references·16 citing·55 second hop

FromToDepth

this work references cited by second hop

References

1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited

Cited by

2005Measuring Customer Relationships: The Case of the Retail Banking Industry143 cited
2019Does integrated reporting information influence internal decision making? An experimental study of investment behavior101 cited
2009Nonfinancial Information and Accounting: A Reconsideration of Benefits and Challenges74 cited
2017Exploring voluntary external disclosure of intellectual capital in listed companies69 cited
2015Linking business strategy to service failures and financial performance: Empirical evidence from the U.S. domestic airline industry68 cited
2019The impact of ISO 26000 social responsibility standard adoption on firm financial performance67 cited
2003Implications of Accounting Research for the FASB's Initiatives on Disclosure of Information about Intangible Assets55 cited
2000The Relevance of Web Traffic for Stock Prices of Internet Firms50 cited
2009Market value, book value and earnings: is bank efficiency a missing link?49 cited
2012Improving new technology venture performance under direct and indirect network externality conditions48 cited
2007Measuring Customer Relationship Value: The Role of Switching Cost*48 cited
2003The Effect of Measurement Alternatives on a Nonfinancial Quality Measure's Forward-Looking Properties

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

43 cited

2010Value determinants in the aviation industry41 cited

2007Improvements in the Information Content of Nonfinancial Forward-Looking Performance Measures: A Taxonomy and Empirical Application39 cited

2008Understanding customer level profitability implications of satisfaction programs33 cited

2017Customer concentration, relationship, and debt contracting30 cited