The Effects of Waiting Time, Passive and Active Impatience on Anger and Waiting Acceptability

Abstract

The purpose of this study is to relate the students’ perceived waiting time to the way their experience of waiting for buses, particularly in terms of passive and active impatience. These three variables are observed in relation to waiting acceptability and anger experienced by the students. All variables were measured using 5 point Likert scale, Perceived waiting time (3 items), Passive impatience (3 items), Active impatience (3 items), Waiting acceptability (2 items), and Anger (4 items). The objects of this study are UUM Sintok students and the samples of this study are 250 students. Questionnaires were distributed based on convenience sampling method from various age, gender, nationality, Hostel route, Faculty, Seniority and Time of survey. The data was compiled into SPSS 19 and the data was analyzed using Structural Equation Model (SEM) through AMOS 18. The result shows that The Goodness of Fit indices of structural equation model are saturated at GFI = 0.926, P-Value = 0.000, RMSEA = 0.103 and Ratio (cmin/df) = 3.665. There is a significant and positive influence of active impatient toward anger (B = 0.342, CR = 2,567, p<0.010), and vice versa a significant and negative influence of active impatience on waiting acceptability (B = -0.417, CR = -2.183, p<0.005).

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