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Challenging conventional wisdom: Positive waiting · Study

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ArticleChallenging conventional wisdom: Positive waiting

Gerard Anthony Ryan2017

OA

Articlegreen2017

Challenging conventional wisdom: Positive waiting

Gerard Anthony Ryan · Gilda Hernández-Maskivker · Mireia Valverde · Maria del Mar Pàmies

49 citations·0/0 files stored·Tourism Management

No readable copy stored yet — this record is metadata only.

Customer Service Quality and Loyalty Diverse Aspects of Tourism Research AI in Service Interactions

Abstract

No abstract was published for this record.

Citations in this library

Stored only when both papers are in the corpus — 49 citations exist upstream.

References

1992A Simple Model of Herd Behavior 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents 1981The psychology of social impact.2008The Concept of Information Overload - A Review of Literature from Organization Science, Accounting, Marketing, MIS, and Related Disciplines (2004)2000No Pain, No Gain: A Critical Review of the Literature on Signaling Unobservable Product Quality 1987Anticipation and the Valuation of Delayed Consumption 1987Consumer Behaviour in Tourism 1994Waiting for Service: The Relationship between Delays and Evaluations of Service

Cited by

2023So curious that I want to buy it: The positive effect of queue wait on consumers' purchase intentions

Details

Year2017

Typearticle

Published2017-10-12

VenueTourism Management

ISSN-L0261-5177

Languageen

Citations49

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1016/j.tourman.2017.08.003

openalex_workW2762649912

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