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Guest-Defined Hotel Service Quality and Its Impacts on Guest Loyalty
16 references·3 citing·30 second hop
Guest-Defined Hotel Service Quality and Its Impacts on Guest Loyalty (2016)Guest-Defined Hotel Service Quality and I…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Services Marketing: Integrating Customer Focus Across the Firm (2004)Services Marketing: Integrati…Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes (2002)Why customers stay: measuring…Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations (2002)Culture's Consequences: Compa…Multivariate Data Analysis (2000)Multivariate Data AnalysisThe Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value (1999)The Service Profit Chain: How…Linking perceived service quality and service loyalty: a multi‐dimensional perspective (1999)Linking perceived service qua…Structural equation modeling with LISREL, PRELIS, and SIMPLIS basic concepts, applications, and programming (1998)Structural equation modeling …The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…Service Quality: Insights and Managerial Implications from the Frontier (1994)Service Quality: Insights and…International Journal of Contemporary Hospitality Management (1990)International Journal of Cont…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Product Performance and Consumer Satisfaction: A New Concept (1976)Product Performance and Consu…Development and validation of a casino service quality scale: A holistic approach (2021)Development and validation of…Online review analytics for hotel quality at macro and micro levels (2020)Online review analytics for h…Shine bright like a star: Hotel performance and guests’ expectations based on star ratings (2019)Shine bright like a star: Hot…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport (2001)Comfort your online customer: quality, trust and loyalty on the internet (2004)The Critical Incident Technique in Service Research (2004)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)The Process of Customer Engagement: A Conceptual Framework (2008)Gain more insight from your PLS-SEM results (2016)An Extended Privacy Calculus Model for E-Commerce Transactions (2006)Structural Equation Modeling With Mplus: Basic Concepts, Applications, And Programming (2011)Common Beliefs and Reality About PLS (2014)Upper Echelons Theory: An Update (2007)The weirdest people in the world? (2010)Dimensionalizing Cultures: The Hofstede Model in Context (2011)Climate strength: a new direction for climate research. (2002)Understanding Service Convenience (2002)Organizational innovation as an enabler of technological innovation capabilities and firm performance (2012)The digital divide shifts to differences in usage (2013)Exploring Consumer Behavior in Virtual Reality Tourism Using an Extended Stimulus-Organism-Response Model (2018)
this work references cited by second hop

References

  • 2002Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations21,666 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1998Structural equation modeling with LISREL, PRELIS, and SIMPLIS basic concepts, applications, and programming3,851 cited
  • 2000Multivariate Data Analysis3,570 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
  • 2004Services Marketing: Integrating Customer Focus Across the Firm1,781 cited
  • 1994Service Quality: Insights and Managerial Implications from the Frontier1,539 cited
  • 1999The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value1,171 cited
  • 1990International Journal of Contemporary Hospitality Management958 cited
  • 2002Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes908 cited

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1999
Linking perceived service quality and service loyalty: a multi‐dimensional perspective
767 cited
  • 1976Product Performance and Consumer Satisfaction: A New Concept628 cited
  • Cited by

    • 2019Shine bright like a star: Hotel performance and guests’ expectations based on star ratings40 cited
    • 2020Online review analytics for hotel quality at macro and micro levels33 cited
    • 2021Development and validation of a casino service quality scale: A holistic approach33 cited