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Gender Dynamics from an Arab Perspective
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Gender Dynamics from an Arab Perspective (2015)Gender Dynamics from an Arab PerspectiveImpression Management 2.0 (2008)Impression Management 2.0Customers as Good Soldiers: Examining Citizenship Behaviors in Internet Service Deliveries (2005)Customers as Good Soldiers: E…Rising tide: gender equality and cultural change around the world (2004)Rising tide: gender equality …Rising Tide (2003)Rising TideSome New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER. (2001)SERVICE WITH A SMILE: EMOTION…A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study (2000)A comprehensive framework for…The Role of Emotions in Marketing (1999)The Role of Emotions in Marke…Customer benefits and company consequences of customer-salesperson relationships in retailing (1999)Customer benefits and company…Relational Benefits in Services Industries: The Customer's Perspective (1998)Relational Benefits in Servic…Customer voluntary performance: Customers as partners in service delivery (1997)Customer voluntary performanc…The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)The Management of Customer-Co…Marketing Services: Competing Through Quality (1992)Marketing Services: Competing…European Journal of Marketing (1991)European Journal of MarketingAppraisal, coping, health status, and psychological symptoms. (1986)Appraisal, coping, health sta…Short, homogeneous versions of the Marlow-Crowne Social Desirability Scale (1972)Short, homogeneous versions o…The Principles of Psychology (1891)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A circumplex model of affect. (1980)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Good Day Sunshine: Stock Returns and the Weather (2003)Understanding Customer Experience Throughout the Customer Journey (2016)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of brief measures of positive and negative affect: The PANAS scales. 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References

  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,625 cited
  • 1999The Role of Emotions in Marketing3,350 cited
  • 1986Appraisal, coping, health status, and psychological symptoms.3,093 cited
  • 1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
  • 2003Rising Tide2,222 cited
  • 1992Marketing Services: Competing Through Quality2,178 cited
  • 1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,925 cited
  • 1972Short, homogeneous versions of the Marlow-Crowne Social Desirability Scale1,668 cited
  • 2004Rising tide: gender equality and cultural change around the world1,489 cited
  • 2001SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER.1,432 cited
  • 2000A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study1,421 cited
  • 1997Customer voluntary performance: Customers as partners in service delivery1,338 cited
  • 1999Customer benefits and company consequences of customer-salesperson relationships in retailing1,019 cited
  • 2008Impression Management 2.0957 cited
  • 1991European Journal of Marketing

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855 cited
  • 2005Customers as Good Soldiers: Examining Citizenship Behaviors in Internet Service Deliveries841 cited
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