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An Exploration of the Structure of Effective Apologies
16 references·0 citing·48 second hop
An Exploration of the Structure of Effective Apologies (2016)An Exploration of the Structure of Effect…The road to forgiveness: A meta-analytic synthesis of its situational and dispositional correlates. (2010)The road to forgiveness: A me…Repairing and Enhancing Trust: Approaches to Reducing Organizational Trust Deficits (2010)Repairing and Enhancing Trust…Reparing Relationships Within and Between Organizations: Building A Conceptual Foundation (2009)Reparing Relationships Within…Comparing apology to equivalent crisis response strategies: Clarifying apology's role and value in crisis communication (2008)Comparing apology to equivale…Silence speaks volumes: The effectiveness of reticence in comparison to apology and denial for responding to integrity- and competence-based trust violations. (2007)Silence speaks volumes: The e…Promises and lies: Restoring violated trust (2006)Promises and lies: Restoring …When more blame is better than less: The implications of internal vs. external attributions for the repair of trust after a competence- vs. integrity-based trust violation (2005)When more blame is better tha…Removing the Shadow of Suspicion: The Effects of Apology Versus Denial for Repairing Competence- Versus Integrity-Based Trust Violations. (2004)Removing the Shadow of Suspic…To justify or excuse?: A meta-analytic review of the effects of explanations. (2003)To justify or excuse?: A meta…The Road to Reconciliation: Antecedents of Victim Willingness to Reconcile Following a Broken Promise (2003)The Road to Reconciliation: A…How Effective Are the Things People Say to Apologize? Effects of the Realization of the Apology Speech Act (1997)How Effective Are the Things …Cheap Talk (1996)Cheap TalkAccounts, excuses, and apologies: a theory of image restoration strategies (1995)Accounts, excuses, and apolog…Apology as aggression control: Its role in mediating appraisal of and response to harm. (1989)Apology as aggression control…Interactional fairness judgments: The influence of causal accounts (1987)Interactional fairness judgme…Requests and Apologies: A Cross-Cultural Study of Speech Act Realization Patterns (CCSARP)1 (1984)Requests and Apologies: A Cro…An Integrative Model Of Organizational Trust (1995)An Integrative Model of Organizational Trust (1995)Not So Different After All: A Cross-Discipline View Of Trust (1998)Crises and Crisis Management: Integration, Interpretation, and Research Development (2016)Social Exchange Theory: A Critical Review with Theoretical Remedies (2017)The Psychology of Interpersonal Relations. 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References

  • 1984Requests and Apologies: A Cross-Cultural Study of Speech Act Realization Patterns (CCSARP)11,242 cited
  • 2004Removing the Shadow of Suspicion: The Effects of Apology Versus Denial for Repairing Competence- Versus Integrity-Based Trust Violations.1,066 cited
  • 1996Cheap Talk1,015 cited
  • 1995Accounts, excuses, and apologies: a theory of image restoration strategies872 cited
  • 1987Interactional fairness judgments: The influence of causal accounts782 cited
  • 2010The road to forgiveness: A meta-analytic synthesis of its situational and dispositional correlates.747 cited
  • 1989Apology as aggression control: Its role in mediating appraisal of and response to harm.587 cited
  • 2005When more blame is better than less: The implications of internal vs. external attributions for the repair of trust after a competence- vs. integrity-based trust violation560 cited
  • 2006Promises and lies: Restoring violated trust539 cited
  • 2008Comparing apology to equivalent crisis response strategies: Clarifying apology's role and value in crisis communication482 cited
  • 2003To justify or excuse?: A meta-analytic review of the effects of explanations.451 cited
  • 2003The Road to Reconciliation: Antecedents of Victim Willingness to Reconcile Following a Broken Promise420 cited
  • 2010Repairing and Enhancing Trust: Approaches to Reducing Organizational Trust Deficits398 cited

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2009
Reparing Relationships Within and Between Organizations: Building A Conceptual Foundation
377 cited
  • 2007Silence speaks volumes: The effectiveness of reticence in comparison to apology and denial for responding to integrity- and competence-based trust violations.321 cited
  • 1997How Effective Are the Things People Say to Apologize? Effects of the Realization of the Apology Speech Act303 cited
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