Corporate social responsibility strategies using the TQM

Andrea Chiarini

26 citations0/0 files storedThe TQM Journal

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Quality and Supply Management Accounting and Organizational Management Quality and Management Systems

Abstract

Purpose The main purpose of this paper is to investigate the implementation of hoshin kanri as a novel alternative system to Balanced Scorecard (BSC) for deploying Corporate Social Responsibility (CSR) strategies. Hoshin kanri stems from the Total Quality Management (TQM) world and it is usually employed for strategies related to such fields.

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References

2004Five Misunderstandings About Case-Study Research 1992The balanced scorecard : measures that drive performance 1997The balanced scorecard: Translating strategy into action 1992The balanced scorecard--measures that drive performance.1996Using the balanced scorecard as a strategic management system 2012Social Research Methods: Qualitative and Quantitative Approaches 2002The Sustainability Balanced Scorecard – linking sustainability management to business strategy 2006Measuring organizational performance: beyond the triple bottom line

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2023Development of a strategy deployment framework combining corporate sustainability and operational excellence 2023TQM and sustainability: a study of the methods and CSFs of TQM for achieving sustainability 2024Corporate sustainability strategy deployment: A case study on the implementation of corporate sustainability using hoshin kanri

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